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Pension and Annuity Processing and Customer Service


  1. Pension and Annuity Administration
    • Maintain records of participant benefits, eligibility and payment history
    • Process pension applications in compliance with fund benefit rules
    • Process annuity plan distributions and loan applications
    • Delinquency processing
    • Determine and calculate pension withdrawal liability
    • Dedicated pension and annuity team
    • Quality control
    • Assist in preparation of government filings
    • Provide financial reports
    • Prepare and issue 1099's

  2. Billing and Collections
    • Collection and reconciliation of monthly employer contributions
    • Update data by participant and employer
    • Standard reporting (monthly, quarterly, annually)

  3. Respond to Participant Inquiries
    • Eligibility
    • Application status
    • Contributions
    • Distribution of eligible benefits
    • Preparation of annual pension and annuity statements

  4. General Administration, Coordination and Communication with Fund Professionals
    • Attorney
    • Actuary
    • Accountant
    • Other fund professionals and consultants
    • Preparation of valuation reports
    • Annual funding notices
    • SSA files for 5500's
    • Preparation and filing of Form 994